Pediatric Dentistry 949-581-5800
Orthodontics 949-581-5801
info@WhereSmilesStart.com

Office Policies and Philosophy

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Friday:     8 a.m. – 12 p.m., 1:30 p.m. – 5 p.m.
*our pediatric dental office is occasionally open from 11 a.m. to 7 p.m.

Our Mission

South OC is a provider of high quality pediatric dentistry and orthodontics. We are dedicated to comprehensive, conservative care and thorough patient education in a comfortable environment for our patients. Our office will do the best we can to ensure a pleasant, personal and comfortable experience.

Appointments

We try our best to accommodate our patients as much as possible when scheduling appointments. We have found that children with extensive dental work, preschool children, or children with longer orthodontic appointments are better when seen early in the morning; they are fresher and can have a more positive experience.

Some appointments may require the child to miss some school; however, these are considered excused absences. With continued care, appointments during school can be kept to a minimum. For our orthodontic patients, we try to rotate schedules to minimize missed school hours for all of our patients, but in the interest of fairness, occasionally, appointments during school hours will be necessary.

We request 24-hours notice if you need to cancel your child's appointment. We are aware that unforeseen events sometimes require missing an appointment, but we ask for your help as a courtesy to all of our patients. Continued broken confirmed appointments may result in an additional charge.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary greatly, we can only estimate coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. The estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

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